Terms & Conditions
TEMPORARY WEBSITE SUSPENSION
Due to high demand & limited supplies, we have had to temporarily suspend our online store.
We will be accepting new orders in 7-10 days. Orders already placed online will be processed.
Due to the current COVID-19 pandemic, we are operating with limited staff, products and delivery options:
Click & Collect:
We are offering Click & Collect via appointment only - Your collection slot will be 7-14 days after the date of your order. We will contact you after your online order, with a slot when you can safely collect your goods. DO NOT COME TO THE YARD WITHOUT A CLICK & COLLECT APPOINTMENT.
Our delivery slots are currently running at a 4-6 week wait, from the time of your purchase - Once an order is placed a member of our team will be in contact to arrange your delivery slot. It may take time for us to contact you with delivery slots as we are operating with fewer staff and drivers. We currently offer deliveries to the post codes shown in our Delivery Schedule below.
We are offering a limited selection of products on our website. We will slowly begin to add more products as they become available from our suppliers.
Terms of Purchase
Sizes used in the webshop are nominal except where otherwise stated. As a natural product, timber is variable and Quay Timber is not wholly liable for the quality of timber provided. Where a grade is specified, it is the responsibility of the customer to understand the implications of this grading system.
The customer takes full responsibility for choosing the products and quantities of the order online.
FSC® & PEFC Information
Products marked as FSC® are available as FSC Certified (FSC C112560). Certificate TT-COC-004162 applies.
Products marked as PEFC are available as PEFC Certified. Certificate BMT-PEFC-004162 applies.
Terms of Delivery
Quay Timber will deliver to most parts of the north east, subject to a charge depending on distance. Deliveries are to the nearest accessible area to the delivery address such as a kerbside or driveway - we are not responsible for bringing the products indoors, etc.
Due to technical limitations delivery charges are currently selected by the customer at checkout. Where a delivery address does not match the selected delivery charge, we will attempt to contact the customer by the phone number provided in order to rectify the situation. Until the correct delivery charge has been added to the order, we will not deliver.
Deliveries are arranged to arrive within 7 days of the order date, and we will attempt to contact the customer as soon as possible to arrange a delivery. Where a customer cannot be contacted within 7 days (eg. if a customer does not answer on the phone number provided) then the delivery will be withheld until such a time as the customer can be contacted.
Whilst deliveries are scheduled to arrive on the arranged day, Quay Timber makes no guarantees as to the delivery time - however where a phone number has been provided, we will attempt to contact you immediately before setting off to deliver.
Customers wishing to cancel an order prior to delivery/collection of goods can do so either by email or by telephone contact at no extra charge.
With Proof of purchase, faulty products will be returned or replaced at no cost. Where a delivery is required for this, we will replace at our earliest possible time - allowances must be made for us to schedule a redelivery/collection.
After collection or delivery of non-faulty products, customers have 7 working days in which they can choose to return goods without incurring a restocking charge. Where a collection by Quay Timber is required for this, the customer will incur any costs associated in running Quay Timber's delivery vehicle.
After the previously mentioned 7 day period, returned goods will incur a 15% restocking charge, in addition to any charges required for delivery or collection.