Privacy Policy

Quay Timber fully supports and is committed to complying with the General Data Protection Regulation. Accordingly, we are committed to the protection of personal data belonging to our customers, suppliers and colleagues. We have reviewed existing policies and where appropriate have developed and implemented new guidelines and procedures to ensure personal data is collected, stored and disposed of in a manner compliant with the requirements of the GDPR.

To this end we have both an internal GDPR Policy as well as an external website Privacy Policy which reflects the requirements of GDPR.


What information do we collect about you?

We will collect information about you when you open an account, register on our website, place an order with us for, request information from us or if you wish to contact your local branch. The type of information we may collect includes your name, address, email address and telephone number so that we can contact you accordingly.

We may also obtain information about your usage of our website using Cookies.

Separate terms and conditions may apply when you open an account and/or if you decide to opt in to receive marketing information from us.


How do we use the information we collect about you?

  • to process any orders that you have place and to manage your account with us.

  • to keep you informed on changes and developments to our site or services.

  • to provide a more personalised online experience.

  • for record keeping purposes.

  • to keep you informed about our products and services that we offer.

  • for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/or to improve usefulness and content.

  • We only retain your information such as is required for legitimate business purposes and legal requirements and or if you have opted in to receive marketing information and then only within the parameters of GDPR.

  • During a credit account application, we will share your details with a Credit reference agency and or Credit Insurer.


Keeping you informed

If you decide to opt in to receive marketing information from us and have bought or enquired about our products or services previously, we may also use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon at Quay Timber. If you agree.

If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.

However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by emailing us at


Disclosing your data

We will never make your personal information available to 3rd Parties for marketing purposes and will only discuss your details with other companies if you have given us permission to do so or where it is necessary to do so to satisfy any request for products or services on your behalf. This may include but is not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for, and they are prohibited from using that information for any other purpose.

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it.


How is your information protected?

We take the protection or your data seriously and have the appropriate security measures in place to keep it safe. We strictly restrict access to personal information. Only employees who need the information to perform their tasks have access to it.



If you’d like to manage you use of cookies or completely turn off cookies then you can find out how to do so by using the link here. Please note that if you do limit of block cookie use on our Website the functionality of both the Website and our services will be affected.

Our Website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the website, you agree and consent to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

This section describes what cookies are and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

We use the following types of cookies:

  • Strictly necessary cookies – these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-payment system.

  • Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

More information about cookies

If you’d like to find out more about cookies and their use, the website All About Cookies provides more information about what they are and how they work.


Changes to this privacy policy

We regularly review our Privacy Policy and if we make any changes to this, we will post them on our website.


Your rights

You may request details of personal information that we hold about you by contacting us at or write to us at Quay Timber, Hume Street, Newcastle upon Tyne, Tyne and Wear, NE6 1LN.


The website

This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.