Delivery & Returns Policy

TEMPORARY WEBSITE SUSPENSION

Due to high demand & limited supplies, we have had to temporarily suspend our online store.

We will be accepting new orders in 7-10 days. Orders already placed online will be processed.

IMPORTANT NOTICE

Due to the current COVID-19 pandemic, we are operating with limited staff, products and delivery options:

 

Click & Collect:

We are offering Click & Collect via appointment only - Your collection slot will be 7-14 days after the date of your order. We will contact you after your online order, with a slot when you can safely collect your goods. DO NOT COME TO THE YARD WITHOUT A CLICK & COLLECT APPOINTMENT.

 

Deliveries:

Our delivery slots are currently running at a 4-6 week wait, from the time of your purchase - Once an order is placed a member of our team will be in contact to arrange your delivery slot. It may take time for us to contact you with delivery slots as we are operating with fewer staff and drivers. We currently offer deliveries to the post codes shown in our Delivery Schedule below.

 

Products:

We are offering a limited selection of products on our website. We will slowly begin to add more products as they become available from our suppliers.

 

 

 

Delivery Schedule and PricingOur vans are on the road and ready to provide you with all your timber building materials. The Quay Timber Weekly Delivery Schedule is as follows.

Please note that local orders may be available for weekday deliveries depending on lorry load and order volume!

 

Opening Hours:

Below are our opening times;

 

Monday:        7:30am - 4:30pm

Tuesday:       7:30am - 4:30pm

Wednesday:  7:30am - 4:30pm

Thursday:      7:30am - 4:30pm

Friday:           7:30am - 4:30pm

Saturday:       8:00am - 2:00 pm 

Sunday:         10:00am - 1:00pm

 

Bank Holiday Opening hours:

9am - 1pm (Bank Holidays)